A few days ago, we had to let go of a team member. Arriving at this decision was easy for me.
Michee, on the other hand - even though confronted with strong evidence that this specific team member does not deserve his spot - was still finding it hard to make that decision.
She’s the good cop, that’s a fact.
I’ve heard so many times that I can be cold and heartless. Maybe, that is true.
But here’s the thing.
We made promises to our clients and to our team. These promises, when Michee and I uttered and declared them at first, mattered a lot to me. They matter now even more.
The things that we do matter more than the things we say. And that’s why Michee and I always remind each other of our values and our core whenever deciding on taking in a new client, a new team member, or employing a marketing strategy, and even letting go of a team member.
This time around, I had to remind Michee of our core and values. She understood right away. But of course, it was still hard for her.
Any business is built on its promise or promises to its customers and to its team.
When you don’t fulfill that promise or promises, that’s when people start walking away.
When it comes to our team, we build it person by person and trait after trait that we value highly. We look for people who work together well, who care, who learn and have an unquenchable thirst for learning. And we won’t compromise these things no matter how good you may be in doing your work.