Have you ever watched the show, Undercover Boss or the movie, The Intern? In The Intern, you see Anne Hathaway’s character diving into...

A month ago, I was looking for options that I can do to help the environment in my own small way. I’m actually addicted to researching...

Here’s the thing about customer support You’ll eventually come across a frustrated and angry customer. Even if you have not said...

Just a few weeks ago, our client’s app, which I was doing customer support for, experienced bugs which caused tons of errors. The app was...

After several months of not caring about Customer Support, Maria is finally experiencing the backlash of not paying attention. The first...

And by that I mean, they get rained on by a ton of unreasonable sh*t. Okay, before anything else, if your customer support receives a...

In our last dentist appointment, my session finished way earlier than Alla’s. While I was waiting, the receptionist, knowing that Alla...

There’s an app that I use which says that they do not provide premium support for free users. I don’t really know what they mean by...

One sunny afternoon, a couple went to this new market and decided to have some coffee. Seeing a familiar cafe, they went in and sat down....

In whatever we do, we’ll come across and engage with not-so-pleasant messages and people. I’m sure you’ve got someone or an experience...