

That Annoying Little Voice
Sometimes I would argue with myself. I don’t know if anyone else does this and it can sound a little bit crazy. But there’s this annoying...


Fight or Flight
This is defined as the “physiological reaction that occurs in response to a perceived harmful event, attack, or threat to survival”. Let...


What Do You Call Sloppy Work?
Sloppy work. However you dress it or wrap it, it can never be good, great, or excellent. Calling it remarkable or brilliant is just...


I’m Not a Fan of Meetings
… The unnecessary ones, that is. These meetings are: Notoriously long Have no clear agenda Have “discussions” that seriously, could have...


I Never Have a Back Up Plan
I never have plans to begin with. Which I’m not sure is a good thing or a bad thing. I feel like if I categorize something as a “back up...


No Time to Feel Sorry
Sam was very skilled in the kitchen. He grew up working in his dad’s diner after all. He can come up with wonderful recipes and even do...


Customer Experience Is Never Flawless
Just a few weeks ago, our client’s app, which I was doing customer support for, experienced bugs which caused tons of errors. The app was...


A Gentle Reminder about Social Media
Most of the time, when I scroll through my social media feeds on Facebook, LinkedIn, Twitter and Instagram, I find peeking through my...


What's The Most Important Question for Your Business?
For most businesses, the biggest and most important question is “how do we get customers’ attention? How do we get them to look our...


My Pet Peeve
Recently, I discovered one of my major pet peeves - people who do not respect work. This comes in different forms. It could be... A lead...


