Sloppy work. However you dress it or wrap it, it can never be good, great, or excellent. Calling it remarkable or brilliant is just...

… The unnecessary ones, that is. These meetings are: Notoriously long Have no clear agenda Have “discussions” that seriously, could have...

I never have plans to begin with. Which I’m not sure is a good thing or a bad thing. I feel like if I categorize something as a “back up...

Sam was very skilled in the kitchen. He grew up working in his dad’s diner after all. He can come up with wonderful recipes and even do...

Just a few weeks ago, our client’s app, which I was doing customer support for, experienced bugs which caused tons of errors. The app was...

Most of the time, when I scroll through my social media feeds on Facebook, LinkedIn, Twitter and Instagram, I find peeking through my...

For most businesses, the biggest and most important question is “how do we get customers’ attention? How do we get them to look our...

Recently, I discovered one of my major pet peeves - people who do not respect work. This comes in different forms. It could be... A lead...

We all picture out moments we look forward to the most. When you were a kid, your daydreams most probably revolved around summer...

After several months of not caring about Customer Support, Maria is finally experiencing the backlash of not paying attention. The first...