

Quantity is Not Growth
The past 2 years, I Need A Michee grew steadily. We were getting more and more clients and our response was to get more people in the...
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Efficiency Over Interesting Conversations
We’ve become so impersonal. Choosing efficiency over interesting conversations. I bet you’re guilty about this too. When you’re next in...
24


The Ugly Trap of KPIs
A few weeks back, we had a conversation with a fellow entrepreneur who’s struggling. He dropped words like bounce rate, list size, big...
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What Makes a Great Customer Support
In our last dentist appointment, my session finished way earlier than Alla’s. While I was waiting, the receptionist, knowing that Alla...
19


Ideas and Execution
We all think of good ideas and yes even those kinds of ideas that change the way things have always been. Indulge me for a moment. When I...
28


Focus on One Thing
We all have tons of ideas and there are a gazillion things we want to get done. For some reason, we want to multi task Bury our heads...
23


Not Paying Attention is Costly
One sunny afternoon, a couple went to this new market and decided to have some coffee. Seeing a familiar cafe, they went in and sat down....
19


All Entrepreneurs Want to Win
We all want to win in some form or manner. Success is of course a win. It’s a goal that we want to reach. Whether it took us a short time...
22


Curiosity, Customers & Cats
Whether you’re an online or offline business, you need to keep being curious about the people you’re trying to reach. If you aren’t even...
24


Go Ahead and Make Mistakes
Make mistakes, be okay with making them, and learn from them. When you make a mistake, it means you did something. Made a decision. Acted...
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