

The Unbelievable Disconnect between Founders and Customer Support
After several months of not caring about Customer Support, Maria is finally experiencing the backlash of not paying attention. The first...
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Right or Wrong You Can Always Do Better
Things can either go right or wrong. We can’t always get it right and the good news is, we can’t always get it wrong. In either scenario,...
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The Problem with Knowing For Sure
About 5 years ago, I told Michee about an app idea that allows grocery done for you. In a few clicks, your grocery is done for you and...
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My Bad
During one of the numerous chats and tasks I have with our VArmy, there’s one particular recent chat where I checked on a task and within...
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Customer Support is a Sh*tty Job
And by that I mean, they get rained on by a ton of unreasonable sh*t. Okay, before anything else, if your customer support receives a...
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Enjoy Your Money
When you are taught to budget, it usually focuses on getting you to save up and trim down expenses so that you only spend what you can. ...
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That Constant State of Failure
There are numerous times when Alla and I would start to become impatient about our goals. Most of the time, it’s this sinking feeling of...
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How Do You Inspire Your Team To Do Great?
If there’s one thing that really annoys the hell out of me, it’s sloppy work. This is what I always tell our VArmy, especially our new...
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The Ugly Trap of KPIs
A few weeks back, we had a conversation with a fellow entrepreneur who’s struggling. He dropped words like bounce rate, list size, big...
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Remembering the Simple Things
Last month was our highest sales month (thank you everyone!) and with that of course comes the hustle. In addition to everything that’s...
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